Cancellation Policy & Refund Policy
Last Updated: 14 Feb, 2025
At Veenplants.in, we strive to ensure your complete satisfaction with every purchase. Please review our Cancellation and Refund Policy below to understand your options and our processes.
Cancellation Request Time
You may request to cancel your order within 2 days of purchase or Cancel the Order at the time of delivery.
1. Cancel Your order before or within 7 Days
2. You Will Receive an Cancellation Email
3. Our Team Looks on It
4. Your Order is Cancelled sucessfully
Refund Request Time
Refund requests must be made within 3 days after you receive your product. Requests submitted after this period will not be considered.
Eligibility for Refunds
Refunds are applicable under the following circumstances:
- The product received is damaged or defective.
- The product delivered does not match the description on our website.
- The order was canceled within the allowed timeframe.
Non-Refundable Items
The following items are not eligible for refunds:
- Products damaged due to misuse or mishandling by the customer.
- Products that are not returned in their original packaging and condition.
Refund Processing Time
Once your refund request is approved, the refund will be processed within 6-8 business days. The refunded amount will be credited back to the original payment method used during the purchase.
How to Request a Refund
To request a refund, please contact us at Help@veenplants.in with the following details:
- Your order number
- Reason for the refund request
- Photos of the product (if applicable)
We will review your request and provide further instructions if needed.
Return Shipping
If a return is required, you will be responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong or defective product).
Return Conditions
- The product must be returned in its original packaging and condition.
- A copy of the invoice or proof of purchase must be included with the returned product.
Return Address
Once your return request is approved, we will provide you with the return address and further instructions.
FAQs
To cancel your order, please contact us at Help@veenplants.in with the following details:
- Your order number
- Reason for cancellation
- Contact information
We will process your cancellation request and confirm the status via email.
- Orders that have not yet been processed or shipped are eligible for cancellation.
- If your order has already been shipped, you may need to follow our return process upon receiving the product.
To request a refund, Drop us mail at Help@veenplants.in with the following details:
- Your order number
- Reason for the refund request
- Photos of the product (if applicable)
We will review your request and provide further instructions if needed.
Contact Us
If you have any questions or concerns about our Cancellation and Refund Policy, please feel free to contact us:
Owner: Sajid Hussain Bhat
Email: Help@veenplants.in
Phone Number: +91-7889502605
